Manage All Customer Service Communications in a Single Platform

With JoiTeam, businesses can engage and retain customers across every channel they use. Our security-first platform enables you to manage emails, SMS, live chat, and social media inquiries seamlessly in one place. Improve response times, enhance team collaboration, and ensure all customer data stays secure and fully compliant with enterprise-grade privacy standards.

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The Need for Engaging Customer Service Communications

89%

of customers stopped doing business with a company after experiencing poor customer service.

RightNow Customer Experience Impact Report

62%

of global consumers switched service providers due to poor customer service in 2019.

Accenture Global Consumer Pulse Survey

86%

of buyers say that they would be willing to pay more for a better customer experience.

CEI Survey

7x

more costly to attract a new customer than it is to retain an existing customer.

White House Office of Consumer Affairs

The #1 platform for exceptional customer service

Talk to prospects and customers in one place, regardless of how they connect with you.

Empower Your Customer Service Team with JoiTeam

Enable your customer support agents to accelerate interactions using automation, smart queues, and saved replies within JoiTeam. Leverage intuitive features that simplify daily workflows, allowing teams to focus on delivering exceptional customer service. Managers and supervisors can monitor performance, make data-driven decisions, and optimize team productivity while ensuring secure and compliant communications across all channels.

Try JoiTeam

The #1 Platform for Exceptional Customer Service

JoiTeam is the leading platform for customer service, enabling businesses to communicate with prospects and customers in one unified hub. No matter if your clients reach out via email, live chat, SMS, or social media, JoiTeam ensures all interactions are secure, organized, and easily manageable. Enhance customer engagement, accelerate response times, and maintain enterprise-grade data protection while delivering exceptional support experiences.

WorkPlus-Omnichannel-help-desk-solutions

01 All Client Communication in a Single Inbox

With JoiTeam, manage all customer interactions from one unified inbox. Support clients on their preferred channels including Email, WhatsApp, Twitter, SMS, LiveChat, and Messenger. Combine and organize messages across channels for seamless customer support, improved response times, and secure communication. Ensure your team delivers consistent, efficient, and professional service while keeping all data protected and compliant.

02 Omnichannel Help Desk Solutions

JoiTeam offers a comprehensive omnichannel help desk with a ticketing system, complete chat history, and role-based permissions. Deliver 24/7 customer support from anywhere—mobile devices, desktop, or web browser—while ensuring secure and compliant communication. Improve client satisfaction, streamline support workflows, and maintain full control over sensitive data with JoiTeam’s enterprise-grade help desk platform.

03 Automate Messages

Scale your customer service with automated messaging using JoiTeam. Seamlessly integrate chatbots and AI-powered applications such as Amazon Lex, IBM Watson, Azure Bot Service, Chatfuel, Algolia, and Ilhasoft. Reduce response times, improve customer engagement, and maintain secure, real-time communication across all channels. JoiTeam enables businesses to enhance support workflows while keeping data protected and fully compliant.

04 Analytics & Monitoring Tools

Leverage JoiTeam’s analytics and monitoring tools to gain real-time insights into your customer service operations. Track team performance, measure client engagement, and optimize support efficiency. With detailed reporting and dashboards, businesses can identify bottlenecks, enhance customer experience, and make data-driven decisions—all while maintaining secure and compliant communications.

Bring Data Protection into Every Customer Conversation with JoiTeam

Deliver an excellent customer experience while keeping sensitive client data secure. JoiTeam integrates all customer journey touchpoints into a single, enterprise-grade messaging platform, ensuring data protection, compliance, and peace of mind for your organization. From emails and live chat to social media interactions, every customer conversation remains safe, tracked, and private.